Why choose us?

WHY CHOOSE US?

We offer a professional repair service with clear, straightforward pricing; easy online booking, and a highly qualified and very experienced engineer.

Transparent Pricing & Upfront Communication

We've set ourselves apart from the others with our clear and transparent pricing with a one-time-only call-out charge for the first visit and a fixed labour/diagnostic charge. This covers all labour needed to get your appliance back in working order. Parts would be the only additional cost (if needed).

In the very rare instance that a complex repair falls outside the fixed labour charge, Ray will clearly explain the issue and any additional costs before proceeding. (It's very unusual for a repair to fall outside of our fixed-cost labour charge, but some repairs require additional time & resources, and are quoted separately). In these cases, we'll give you a clear estimate of the total cost, and there's absolutely no obligation to go ahead at that point, even if you've already booked an appointment.

Fast and Efficient Service

We have a very large van stock with a wide range of parts and test equipment. This means that repairs can often be completed on the day, but if parts need ordering, they're usually available within two days as we use fast overnight delivery services.

Expert Repairs - Book with confidence

Ray is a highly qualified, manufacturer-trained technician with extensive experience working on appliances from all the major brands. In fact, he was the BSH (Bosch/Neff/Siemens) engineer for the Hemel Hempstead and St Albans areas until setting up as an independent repairer around 8 years ago.

Ray will explain the fault and remedial work before starting a repair, and will ensure that you are always fully informed of the work required. Around 60% of repairs require no parts. so in those cases, it's just the call-out & labour charge to pay.

Book Online & Save Time

Schedule your repair appointment quickly and easily online by clicking HERE. Our online booking system is available 24/7, so you can book a time that fits your busy schedule. No need to wait on hold during phone hours.

Direct Communication

No call centres with people who have no technical knowledge! With Ray, you'll speak directly to the engineer who will be fixing your appliance. However, being a one-man business, please book online as Ray is often unable to answer availability queries over the phone. All availability is live on our booking system.

Trusted by Local Businesses

We're proud to be the 'go-to' repair service for many local letting agents, landlords and national repair companies.

Ready to Get Your Appliance Fixed? We do a thorough repair.

We don't over book our appointments: we like to have enough time to do a careful diagnosis & repair, so we space out appointments so we don't need to rush off to the next one! For this reason, appointments are limited, and they tend to book up very quickly. Book your repair appointment online today by clicking our availability/booking system HERE. For a recap on our charges, Click HERE to view our clear and easy-to-understand pricing flowchart.

If you can't see a suitable time slot, and you would like us to open one up, please text 07936 771341 with a required time/date, and we'll try to open up a time specially for you. (These personalised time slots are charged at £40 call-out rather than the standard £20 call-out in our local area).

We're happy to cover our shoes when visiting.

We don't expect you to wait in all day!

We aim to visit within 2 hours of the time slot booked.

Same or next-day visits often possible, check live availability below.

If you can't see a suitable time slot, please give us a call & we'll do our best to open one up.

We're very proud of our fantastic 5 star reviews

Need advice?
Just call or text Ray on 07936 771341 or use our quick-response contact form for helpful, no-obligation advice.

Ask us a question here

If you can't find a suitable time slot, simply call Ray on 07936 771341. We can often provide alternatives.

Blog posts follow: Please note that old posts may be out of date with respect to pricing and services offered.

Beko fridge freezer archaeology.

By A T • 09 Oct, 2023

Searching for the elusive sensor....

Heat pump dryers. They are very efficient in terms of energy usage, but consumer websites don't seem to understand how they work.

19 Oct, 2022

There's a real lack of knowledge as to how these work!

You may have been using your dishwasher wrong all this time!

19 Oct, 2022

Your dishwasher does a pre-wash, and it would benefit from some detergent.

Bosch/Neff/Siemens sump leaks & E:15 errors

By A T • 04 Nov, 2021

A repair set is available for this fault but it's very difficult to fit!

Component level repairs

By A T • 10 May, 2021

Circuit boards can often be expensive. When a circuit board fails, replacing it can often make a repair uneconomical due to the sometimes high cost of the board. Most appliance repair companies simply order a new board and replace it as they do not repair down to component level. However, whenever possible, I can offer the option of repairing the circuit board by replacing some of the on-board components, or alternatively, they can be sent off for repair. A board repair can cost a fraction of replacing it, saving you a considerable amount of money.

There's that annoying 2 minute delay at the end of a wash. Why is this?

By A T • 09 Feb, 2020

Well, ultimately, it's to stop you from putting your hand into a washing machine at full spin (very dangerous), but here's Just a brief explanation of how an old-fashioned washing machine door lock works. (One for the technical geeks who might be interested in this sort of thing!)

Yet another 'colour catcher'.

By A T • 02 Feb, 2020

On a previous blog post, I had to strip down a washing machine to get to a 'colour catcher' which had got stuck in the sump hose. I had a call to a washing machine last week which wasn't draining. On switching the machine to drain mode, all I could hear was a quiet hum from the pump, which was trying to run. I tipped the appliance back, drained out the water through the filter and found a 'colour catcher'wrapped around the pump impeller. Removing this rectified the fault. Another example of these useless items causing problems.

A problem for a plumber.

By A T • 29 Jan, 2020

Today, I visited a customer where it appeared that the dishwasher was leaking. Clean water was appearing beside a built-in dishwasher on an 'island' in a kitchen. This was a bespoke kitchen, with hand-built units. I couldn't pull out the dishwasher to thoroughly check out the cause due to the way that the fitters had installed it. It was fitted in such a way that the dishwasher could not be removed, as a wooden strut had been fitted across the dishwasher without any visible way of removing it. I was able to get to the back of the dishwasher through the opposite side of the island which had a cupboard under the island sink. It quickly became clear that the fault was not with the appliance itself, but with the pipework supplying it. The dishwasher supply pipework has a fitting that has a compression joint. This had a small bead of water above it which was causing a tiny leak. I'm not a plumber, but I got my grips and a spanner and tried to tighten this up but the nut didn't move at all. That's as far as I was willing to go with it as I had visions of the fitting splitting at full mains water pressure with no way of turning off the supply. I certainly didn't want to risk this so I had to advise the customer that they would need to get a plumber in to rectify the fault.

Colour catchers!

By A T • 22 Jan, 2020

My first blog post of 2020! Colour catchers. They cause problems! I've been to problems caused by these recent 'innovations' before. I recently went to a job in Kings Langley where the washing machine was failing to drain. On removing the sump hose, a collection of 'colour catchers' was found in the sump hose, stopping the water reaching the drain pump. You will notice from the photos that modern machines now have a ball in the sump hose. These are for saving energy. The ball rises when the appliance fills, sealing off the area beneath the tub. This means that the machine doesn't have to heat the water between the tub and the pump, saving energy! The ball, however, restricts the outflow of water from the drum, and it doesn't take much to collect around it to severely restrict the ability to drain. I really don't believe that these colour catchers actually do anything at all. They seem to change colour, but that isn't necessarily going to stop colours running since the colours will also run elsewhere! My advice, don't waste money buying these things. They may well end up costing you a visit to remove them!

Do you use liquid dishwasher cleaners? If so, you should read this!

By A T • 23 Apr, 2019

My number one dishwasher cleaning tip for these liquids - Don't put the cleaner in at the start! There are many proprietary dishwasher cleaners on the market which do a reasonable job of cleaning your dishwasher. However, if you don't follow the instructions carefully, you may not be getting a proper clean and may actually be wasting the product. Some of these cleaning products are approaching £5 a time, so it's a lot of money to pay out to then not get the benefit. The problem occurs if you put the cleaner in at the beginning of the cycle. These liquid cleaning products have a wax seal under the cap. When you remove the cap, you place the bottle upside down in the dishwasher and the wax seal keeps the cleaning fluid inside the bottle until the water heats up, the wax then melts and dispenses the cleaning liquid into the dishwasher so that it will circulate round the system for the full duration of the main wash. The idea is that the liquid should dispense after any cold pre-wash and get dispensed when the main (long) wash begins. The longest wash cycle should be used for this procedure. However, the longest cycle usually starts with a short HOT pre-wash. If the cleaner is put in at the beginning of the cycle, the liquid will be dispensed too early so it will only clean briefly during the pre-wash phase before being flushed away (around 10-20 minutes) and won't have had time to do a really thorough clean! A dishwasher cleaner needs to recirculate for a sufficient time to thoroughly clean out the system during the main part of the washing cycle. This comes after the short hot pre-wash and runs for a considerable length of time where the cleaning fluid gets to do a thorough job. The answer to this is to wait for the first part of the cycle (the hot prewash) to complete BEFORE introducing the dishwasher cleaner into the system. This can be achieved by simply waiting approximately 10-20 minutes into the cycle, (by then, it should have completed the pre-wash), or by observing when the pre-wash has finished by listening out for the water to drain before it fills up for the main part of the wash. Then add the cleaning product. (Open the door just a fraction and wait a second for the door latch to detect that the door has been opened and for wash action to stop if it has started washing again.) It's a really simple tip which will mean you're not wasting money on an ineffectual clean! Better still, get a cleaning and descaling powder and place it in the dispenser. The dispenser will open only on the main part of the wash so you won't have to hover around the dishwasher waiting for the first part of the cycle to complete. We can supply professional descaler/cleaning products.